Stellar Cares

In an effort to maintain the safety of our valued guests, our Stellar team, and our community at large, Stellar Adventures has put in place the following standard health and safety protocols outlined below as we begin our phased reopening:

STELLAR TEAM SAFETY & HEALTH PROTOCOLS

STELLAR ADVENTURES CLEANING & SANITATION PROTOCOLS

STELLAR GUESTS’ SAFETY & HEALTH PROTOCOLS

CANCELLATION/REFUND POLICY CHANGES

STELLAR TEAM SAFETY & HEALTH PROTOCOLS

✅ In order to keep the Stellar team safe, our guides are required to wear a mask.

✅ All Guides will keep 6ft of distance between themselves and guests.

✅ All Team members and guides will follow the appropriate precautions and practices as recommended by the Centers for Disease Control & Prevention (CDC) and the Arizona Department of Health Services.

✅ All Team members and guides are provided with gloves and hand sanitizer to limit the spread of germs.

STELLAR ADVENTURES CLEANING & SANITATION PROTOCOLS

✅ All equipment and vehicles including H1 Hummers, ATVs, UTVs, and Blazers are power washed with 230 degree steam water before and after each use.

✅ Clean and sanitized head socks are provided to each guest before a safety helmet is worn. We use a bleach free unscented disinfectant and funk away spray for the interior and disinfecting wipes for the exterior.

✅ All surfaces touched are sanitized with hospital grade bleach free scent free disinfectant before and after each use (handlebars, helmets, etc)

✅ We have modified our helmets from a full-face helmet to an open face helmet to allow people to wear masks and to eliminate a shared face covering.

STELLAR GUESTS’ SAFETY & HEALTH PROTOCOLS

✅ We have modified our policies and all tours are now private – all tour vehicles will be private to your family or group only

✅ We have modified our procedure to allow for a private safety demonstration if guests do not want to stand with others at a safe distance for the safety talk

✅ Following CDC guidelines we restrict group size to 8 people or less for ATV/UTV tours and will maintain private vehicles for the H1 hummer tour and M1009.

✅ All payments take place online – no exchange of cards etc. All guests must sign the online waiver on their phone before to avoid touching surfaces others share.​ This allows our tour to be touchless.

SAFETY DEMONSTRATIONS AT A DISTANCE

✅ The entire tour keeps people 6ft apart from each other.

✅ All guests are required to stand 6 ft apart from others

WAIVER STATIONS

✅ We have set up waiver stations 6ft apart if people fail to sign beforehand.

HELMET STATION

✅ We have modified our helmets from a full-face helmet to an open face helmet to allow people to wear masks and to eliminate a shared face covering.

✅ If the guest does not bring their own mask (recommended) stellar will provide one.

✅ We have also modified the helmet procedure and set up a help yourself helmet station based on size needed to reduce touching by a guide.

✅ Gloves, hand sanitizer, ​MASKS, AND ​Clorox wipes are readily available for all guests.

Cancellation/Refund Policy Changes

✅ Instead of our previous 48-hour cancellation policy, we allow cancellations or schedule changes now 24 hours prior to a tour offering peace of mind for future guests.

✅ We will provide a FULL REFUND of ANY booking if changes need to be made due to COVID-19 within a 24-hour notice.

✅ We are extending our 2019 prices to be considerate of financial concerns.

Are You Ready to Book Your Adventure?

Have More Questions?  No worries! Please Call 602-402-0584 or Contact Us Online